Refund / Exchange Policy

  • Customized products featuring your baby's name are not eligible for return or exchange.

  • Exchanges are allowed only within 3 days from the date of delivery. If a request is not raised within this period, the order is considered closed, and no exchange will be processed. (Applicable only for non-customized products.)

  • To avoid exchanges, please refer to the size chart and ensure accurate measurements before placing an order.

  • Returns or exchanges will be accepted only if the product is in its original packaging with all tags intact.

  • The product must be unused, undamaged, and free from stains or any form of wear.
  • Items purchased during a sale or with a discount are not eligible for return, refund, or exchange.

  • Refunds will be processed within 5 working days after receiving the returned product in proper condition.

  • Shipping charges, if applicable, are non-refundable.

  • The replacement product will be dispatched only after we receive the original item in proper condition.

  • Festival-themed products are not eligible for return or exchange.

  • Refunds will be provided as store credit, valid for 1 month from the date of issue.

  • Custom designs created by customers cannot be returned or exchanged.

  • Order Cancellations:
  1. If a customer wishes to cancel an order within 6 hours of placing it, 5% of the total invoice value will be deducted.
  2. Once order processing has started, cancellation will not be possible.
  • For reverse pickup, the customer must self-ship the order to the following address:
    Giggle Basket
    Shop No. 13, Rushabh Tower, 1st Left, Suncity, Vasai West - 401202